Zomato Open to Rectify Mistakes

Online food-ordering platform Zomato said that it isopen to making modifications to rectify mistakes amid the escalating face-offbetween restaurants and aggregators and appealed to restaurant owners to stopthe #Logout campaign.

More than 1,200 restaurants in several major Indiancities have reportedly de-listed themselves from the dine-in programmes ofservices like Zomato over the unsustainable deep discounts offered by theaggregators, saying the table reservations services were hurting their businessmodel.

Zomato founder Deepinder Goyal called for truce andsanity in a series of tweets.

In a tweet, Goyal said, "I am sad that young entrepreneurs (much like me) in the restaurant industry are feeling the pressure to such an extent that they had to launch such a campaign. We set out to create a company which can create a massive impact on consumers, as well as business owners."

2 – I am sad that young entrepreneurs (much like me) in the restaurant industry are feeling the pressure to such an extent that they had to launch such a campaign. We set out to create a company which can create a massive impact on consumers, as well as business owners.

— Deepinder Goyal (@deepigoyal) August 17, 2019

He also said, "Somewhere, we have made mistakes and things haven't gone as planned. This is a wake-up call that we need to do 100x more for our restaurant partners than we have done before."

3 – Somewhere, we have made mistakes and things haven't gone as planned.⁰ This is a wake up call that we need to do 100x more for our restaurant partners than we have done before.

— Deepinder Goyal (@deepigoyal) August 17, 2019

He also said that Zomato is committed to workingwith the industry.

He also appealed to restaurant owners to stop the#LogOut campaign.

National Restaurant Association ofIndia (NRAI) president Rahul Singh had stated that the #LogOut campaign startedin Gurgaon earlier this week and turned into a nationwide movement, reflecting"how restaurants across the entire spectrum have been suffering from thedeep-discount epidemic".