Mr. G Ramesh, the Chief General Manager (CGM) & StateHead of IndianOil – AOD State Office which is responsible for the marketingactivities of Indian Oil Corporation Ltd. across the 7 North Eastern released astatement to the media reassuring the IndianOil Indane customers that thesupply of LPG cylinders will remain uninterrupted.
"IndianOil is in touch with the central & stategovernments to ensure that the movement of LPG remains uninterrupted. Even intoday's unprecedented scenario, trucks carrying both bulk LPG and LPG cylindershave been exempted from the lockdown. All Indian Oil LPG distributors and theircrew have been given curfew passes and even in these trying conditions, IndianOil will ensure door deliveries." assured the CGM. Mr. Ramesh appealed to thecustomers not to panic and not to overbook as there is plenty of LPG available.
"When we overbook we only deprive someone else who is in amore dire need for an LPG cylinder. Let us also spare a thought for thedelivery boys who turn up at your place with a filled cylinder and then findout that you do not have an empty cylinder. For every such failed delivery itis not only one trip wasted, but it is also needless exposure to the virus forthe delivery boy." shared the CGM & SH.
Talking about LPG deliveries Mr. Ramesh said "We have arecord of making 70% of our deliveries within 48 hours and the rest within thethird day. My team is confident of maintaining this record in our fight againstthe pandemic." Mr. Ramesh also elaborated on the various mediums to book an LPGrefill from the comfort of our homes like making a booking through IVRS bycalling 7670024365.
Cylinders can also be booked via WhatsApp by typing "REFILL"to 7588888824 from the registered mobile number. Refills can also be bookedthrough the IndianOil ONE app which is available both on Google Playstore &Apple App Store. Any complaints on LPG safety can be lodged via the toll-freeNo. 1906.
Complaints can also be lodged through www.iocl.com,toll-free No. 1800-2333-555, the IndianOil One app, IndianOil Facebook page,and our twitter handles i.e. @IndianOilcl and @IOCL_Assam. Mr. Ramesh informedthat "All feedback lodged through these various mediums goes through anescalation matrix and it is our commitment that these will be closed within 7days."
Mr. Ramesh urged all customers to stay at home and stay safewhile IndianOil will ensure that the stove in your kitchen will keep burning.
